|Why is McDonald's launching this program?|
|McDonald's has a long history and strong commitment to ethics and integrity - to doing the right thing. With the introduction of the EU Whistleblower Directive McDonald’s want to ensure that our European Licensees can comply with these new regulations and engage their workers with this important channel of communication. McDonald’s also want to ensure that these goals can be accomplished easily and affordably.|
|How can I learn more about the EU Whistleblower Directive?|
|The EU Whistleblower Directive, enacted in October 2019, broadly provides a framework to allow for the safe reporting of wrongdoing. The Directive (found at this link) will be implemented through country-specific legislation within all EU member countries by December 17, 2021.|
How does the EU Whistleblower Directive affect my local regulations and legal requirements in my country?
|Each EU member country is in the process of enacting legislation that codifies the Directive for their citizens. Countries are required to enact legislation for the mandatory provisions of the EU Directive, and may choose to enact even stronger measures. DLA Piper, a leading international law firm, is monitoring country-by-country implementation of the EU Whistleblower Protection Directive. This GAN Integrity whistleblowing tool is successfully used by global companies with presence all over the world. You can find DLA Piper's tracker here.|
|How long will it take after I sign up before the solution is available for my workers' use?|
|The Whistleblower Initiative solution will be ready for your use within 3 business days from the time you sign up to the program. You can sign up by clicking the link in the invitation email you received from McDonald’s. You will also receive access to supporting content to help explain the program to your staff, a poster with a QR-code to access the submission website, and an interactive platform guide to show you how to use the solution.|
|How much will the program cost?|
|The annual cost will depend on the number of restaurants you operate, starting as low as less than €500 per year and scaling based on the number of restaurants owned/operated. It is an all-inclusive price. McDonald's has negotiated a significant discount on behalf of their licensees.
Will McDonald's HQ and Corp have access to the reported cases?
|No. All of the reports submitted will be confidential to you and anyone within your team that you designate as “reviewers” within the solution. No other individual besides designated reviewers within your business will be able to see or otherwise manage submitted cases. And of course no one, including you, will have access to the identity of individuals who choose to report anonymously.|
|I use an outside Law Firm to handle reported questions. Can I continue to do this?|
|Absolutely. You can provide your Law Firm with a login to the system to use on your behalf, or alongside you and your team. For guidance on how to add users, please see the platform guide customised specially for McDonald’s franchisees.|
My number of locations has changed (increased or decreased). Do I have to do anything?
Yes, you are encouraged to provide the updated information on the number of the restaurant locations by contacting us at email@example.com or by raising a support ticket through our Help Center, this is required so that GAN can update the list of locations on your platform.
The annual subscription price will be adjusted when your subscription is up for renewal.
|Is there a limit to the number of workers who can access the system?|
|There is no limit to the number of reviewers you can have, or the number of reports you can process.|
|Where will my data be stored?|
|GAN Integrity operates both primary and backup cloud-based servers in the EU (Ireland and Germany). Based on your current telephony setup, the GAN platform stores your data within the EU. GAN Integrity fully complies with GDPR.|
|Will the solution be available in my local language?|
|The solution is translated into all languages McDonald’s requested. (see table below for available languages).|
|Who will provide support, and answer any questions my team might have?|
GAN Integrity provides technical support, a very intuitive user experience, and an interactive user guide in addition to these Frequently Asked Questions. Find material relevant to you on our Help Center.
|I forgot my password to my site but I have the link to the platform. How do I get a new one?|
|If you forget your password, there is a “forgot your password” link on the login page that will guide you through the process to securely reset your password, alternatively you can look at the forgot password section on the platform guide.|
|I can’t find the link to my platform. How do I find it?|
|Please search your inbox for the email we sent you with the link. The subject of the email is “Your GAN Integrity platform is ready to use”. Alternatively contact us through our Help Center.|
|I don’t receive emails from the system. What do I need to do?|
|Please check your spam / junk folder first. If the email is still not received, contact us through our Help Center.|
|I want to add another user to the system. What should I do?|
|You can add authorized users to the system at any time. A simple walkthrough of how to do this is available in the platform guide. You can also archive users as well team members who no longer need access to the system.|
|My number of locations has changed (increased or decreased). Do I have to do anything?|
|There is nothing you need to do immediately. When your subscription is up for renewal you will have an opportunity to adjust the number of McDonald's restaurants your business operates. The annual subscription price will adjust accordingly.|
|What IT security measures are behind the solution?|
|GAN Integrity is used to offer secure internet based software solutions dealing with confidential information. If you want to understand more about the information security capabilities behind the solution, please see this article in the Help Center.|
|What is the exchange rate for paying in Euros (€)?|
|GAN Integrity does not charge foreign exchange fees. All collected money is sent to your bank in the currency it was collected, so the usual exchange rates utilised by your bank will apply.|