Please enter the details of your request. In this section, it is helpful to include as much information as possible. In case of an incident or a general problem, a detailed workflow will ensure that you will get the resolution faster.
Low: Minimal impact, such as feature suggestions or minor issues with workarounds. Normal: Moderate impact, routine issues like minor bugs or service-related questions. High: Significant impact, affecting multiple users' productivity or causing a complete system failure for one user. Urgent: Critical impact, business halted due to system-wide outages or security breaches.