Describe what happened, what you expected to happen, any error messages, impacted users/entities, and relevant URLs. When attaching screenshots, include the full browser window whenever possible, not cropped images.
Select based on business impact. Low = minor issue or routine request. Normal = standard question/service request or limited user impact. High = significant issue affecting multiple users or blocking important work. Urgent = system-wide outage, security issue, or business-critical impact. Support may re-prioritize if needed.